The turnaround time on your order with Broken Ink starts when you pay a deposit and give us all of the information we require to complete your order: all artwork, all shipping info, etc. Delay in deposit and any of this information can result in production delays.
Our current turnaround time is 7 to 10 Business Days, plus shipping if necessary. Complex orders, as well as add-ons, may increase turnaround time. Delay in approval of mock-ups can also result in production delays. Please note, any circumstances out of Broken Ink’s control (weather delays, supplier shipping errors, etc.) may also require more time and are not factored into the initial turnaround time estimate. If you have a hard deadline for your order, it is important that you let us know at the time your order is placed. A Rush Fee may apply if there isn’t enough time to complete your order under normal circumstances. If you do not alert us of a due date at the time you place your order, we may not be able to accommodate your request.
Prior to printing any order, Broken Ink requires a deposit of 50% of your orders total. Broken Ink will not order the blank shirts for you order until this deposit is paid. Any delay in deposit payment can result in production delays. The deposit may be waived at Broken Ink’s discretion.
The minimum amount of items per order with Broken Ink is 10. All items must be the same and be printed with an identical deign to be classified as the same order.
Your order will not be placed on the Broken Ink work schedule until your deposit has been paid otherwise approved by Broken Ink staff.
All payments made with credit cards will include a 2.9% convenience fee on top of your orders total. Broken Ink will only accept Visa or MasterCard as forms of credit card payment.
Broken Ink will create the first 3 designs per order free of charge. After 3 have been created, if you decide you still want changes to be made a design fee per adjustment will be added to your invoice. When providing photographs Broken Ink is not responsible for poor quality printing due to poor images. Broken Ink will send final mock-ups for you to confirm all spelling and design work. Broken Ink is not responsible for any misspelling errors, if it is in your art file and on your approval, that is how we will print it.
Art Approval + Order Proofs
All artwork will be approved via a digital mock-up through email. The customer must check artwork for spelling, color, sizes ordered, placement of the art, and accuracy of artwork. It is very important to look over every detail of the digital mock-up, as this is how your garments will print. The customer has 24 hours to approve the digital mock-up upon receipt. Any delays in the approval process will result in production delays. Additionally, any corrections/modifications requested and/or implemented after the customer’s approval will result in production delays and potential additional expenses, which will be invoiced accordingly.
Broken Ink does not charge set-up fees or screen fees. But please note, per industry standard, we will use the same set of screens for all items in your order. The graphic will be printed the exact same size across your complete order, no matter the size of the item we are printing on.
If you would like to have different screen sizes made for different items, please let us know in advance. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.
Out of Stock Items
Broken Ink is not responsible for items that are out of stock. As all garments are ordered after your order is placed, we cannot guarantee their availability. If items are out of stock, we will provide a list of possible replacements for your approval.
Collar + Seam Printing
Although Broken Ink will always do it’s best through application of standard industry practices, inconsistencies may occur in registration and ink coverage when printing near or over collars, seams, and other edges. Additionally, large prints run the risk of going over the sleeve seam. Broken Ink will not be responsible for these inconsistencies. These are all considered acceptable goods and will not be considered for reprints.
Although Broken Ink will always do it’s best through application of standard industry practices, inconsistencies may occur in registration and ink coverage when printing over zippers, pockets, or any other uneven surfaces. Broken Ink will not be responsible for these inconsistencies. These are all considered acceptable goods and will not be considered for reprints.
Specific Measurements When Printing
Even though Broken Inks printers have years of experience, there is no way to effectively and efficiently measure the distance from the collar on each shirt, as each garment is hand-loaded onto the press. If you request a graphic to be placed 2” down from the collar, we will use that as a guide and do our best to make sure all shirts hit that target – but they may be off by as much as an inch in either direction. This will not be considered a misprint and Broken Ink will not reprint or refund these shirts. However, anything over an inch and a half from your desired placement will be considered for a reprint.
Changes to your Order After Payment
Any additions made to your order after payment that is not due to a supplier stock issue cannot be guaranteed to be included in the order, in addition to any additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a Rush Fee and/or have given us a required date. It is very important that you do not place your order until you are certain it is what you want. Once the process begins, everyone in our shop starts working on different aspects of the job, and changes become costly and time-consuming.
Cancellations + Restocking Fees
Cancellations made after the order is placed will be subject to a 30% restocking fee plus shipping and any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, etc.) has begun.
Broken Ink will do everything in their power to meet your must-have date, but we cannot guarantee our ability to accommodate your request. Rush Fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Broken Ink will not be responsible for any shipping delays caused by the shipping company.
Just like you, we like to spend the holidays with our families and friends. For that reason, Broken Ink is sometimes closed for national and religious holidays. These days will not be considered operational business days and will not count towards turnaround time.
User Supplied Products
Broken Ink cannot guarantee the quality of print on any user supplied product. Broken Ink is not responsible for any miss prints on user supplied products and will not reimburse you the value of product due to an error in printing.
Under-Runs + Spoilage
Due to the nature of this business, Broken Ink is not responsible for under-runs or spoilage, up to 10% per design (spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order, but will not process a reprint for less than 10 shirts minimum. Broken Ink will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Broken Ink is only responsible for the $7.50 you would have paid us for the shirt).
There will be a $30.00 returned check fee.
Broken Ink reserves the right to change pricing without notice.
Broken Ink is not responsible for manufacturer defects. These include, but are not limited to: color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). Though we try our hardest to inspect the garments as we print them, we cannot guarantee each garment. We highly recommend ordering 5% extra of each size if an exact count is important. A note about over-dying: For any number of reasons, some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after its initial manufacturing period. Because of this factor, Broken Ink cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard).
While this is most noticeable on white ink prints (showing a slight off white tinge), it can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in, or you would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Broken Ink is not responsible for your satisfaction with the printed artwork or the garments upon which the artwork is printed. We are always available to counsel any customer in order to ensure a garment is picked that matches your needs – but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we will gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but sometimes mistakes make it out the door. It is your responsibility to check over garments upon receipt. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with your order. Broken Ink is not responsible for errors with your order if notified after 72 hours of receiving the goods. Additionally, Broken Ink is not responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Broken Ink does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Any final payment after order is printed is due within 30 days. After the 30 day window a late fee will be added to your remaining balance at Broken Inks discretion.
Claims + Reprints
We go to great lengths to ensure that every order that leaves our facility is correct. We value all of our customers, regardless of order size, and we want you to know that we greatly appreciate your business.
Any order printed differently than the approved mock-up will be granted a reprint of the defective product. All claims must be submitted within 72 hours of delivery date. Please email email@example.com to submit your claim. Broken Ink will gladly accept responsibility for our errors in your order, and reprint accordingly. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you ship the misprinted shirts back to our shop. Broken Ink is not responsible for any shirts sold or given away prior to returning the order.